Oversee major SDWAN/SEC deployments Assist and support project kick offs and build out of team processing from a technical perspective Act as liaison between team and engineering Handle second level escalations within team Develop and promote subject matter expertise and platform proficiency Troubleshooting skills in networking environments Aid leadership team in training

Lead team that provides Day 1 Support for SDWAN and Security products for customer locations and acts as first level or troubleshooting during initial site turn up Provide team support for configuration modifications alongside engineering to support project scale and execution of overall network solution Develop and promote subject matter expertise and platform proficienc

Use internal systems to run through activation queue Assist technicians and customers over the phone Troubleshoot when an unsuccessful event occurs Update router configurations Work with carriers to ensure proper circuit order builds Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day to day operations Require